Case Studies

Norwegian Cruise Line

Case Summary

From 2007-2013 Point Slope helped Norwegian Cruise Line deploy numerous evolutionary improvements to their online presence. Point Slope software architects provided oversight, leadership, mentorship and direct development services to the organization. Our team members worked directly with NCL staff and with other technology partners and vendors to implement the redesign of the customer-facing website, two versions of the online booking engine, the travel agent portal, and the online check-in system.

From an operational perspective, Point Slope assisted in data center migrations, disaster recovery planning, infrastructure planning, and even the hiring of technical staff. Additionally, our technologists developed automated testing and deployment processes which improved the reliability with which the organization could promote new versions of their technology into production environments.

Technology Stack

y!kes

Case Summary

y!kes is an innovative startup that is developing smart-lock and proximity-based solutions for the hospitality industry. Their solution integrates with and supplements existing key card and property management systems, adding a new layer of intelligence built on mobile devices and Bluetooth Low Energy.

y!kes called on Point Slope to design and deploy their entire cloud architecture. This included database design (both relational and NoSQL), queueing system architecture, cache management, system monitoring, logging, containerization, and deployment automation.

In a development capacity, Point Slope designed and implemented RESTful APIs which are consumed by various internal and external web and mobile applications and third-party services. Point Slope also developed a single-page application (SPA) administrative web portal for y!kes.

Finally, Point Slope resources mentored internal team members to prepare them for the transition process which ultimately handed them administrative control over these mission-critical applications.

Technology Stack

MovieTickets.com

Case Summary

The online movie ticketing industry is seasonal and a significant portion of its revenue is derived from a handful of blockbuster movies. Missing out on a single blockbuster movie can lead to significant losses. When MovieTickets.com experienced system outages during blockbuster releases, they turned to Point Slope to stabilize their system and get them back on track. Taking an empirical and iterative approach, Point Slope instrumented MovieTickets.com's ticketing platform, identified bottlenecks and guided the implementation of corrective measures. When the next blockbuster movie came out, MovieTickets.com's ticketing platform performed without a hitch.

Aside from satisfying MovieTickets.com's tactical needs, Point Slope played a key role in laying the foundation for MovieTickets.com's strategic technical direction. One of Point Slope's co-founders was installed as Interim CTO where he guided the reformulation of Movietickets.com's development process, reorganized the development team and reduced the technology budget while managing to improve the overall time-to-market of technology features.

Technology Stack

Kennedy Space Center

Case Summary

When the Kennedy Space Center launched their initiative to replace their aging e-ticketing solution, Point Slope was called upon to analyze and reconcile the requirements of the many departmental stakeholders and to provide architectural guidance during the solution selection and implementation phases.

This entailed a thorough review of the technical capabilities and characteristics of KSC's existing back-end systems which handle ticket inventory, sales, and web content. Point Slope's careful analysis of the architectural and financial trade-offs and benefits directly influenced the build vs. buy decision ultimately taken by the CIO.

During the second phase of the engagement, Point Slope assisted KSC staff in the technical integration of the selected 3rd-party ticketing solution with existing back-end systems and the Kennedy Space Center website.

Technology Stack

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